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Siberian Health LLC (hereinafter referred as the Company, "we") has developed this Privacy Policy to review the methods of collecting, use, and distribution of information.
This Privacy Policy applies to the information obtained through this website, mobile sites, applications, widgets and other interactive tools which contain link to the present Privacy Policy (hereinafter - the Website). Unless otherwise stated herein, the Privacy Policy does not cover the information collected by the Company from other sources, in particular, the information received through the resources other than Internet.
By authorizing and registering at ru.siberianhealth.com, you agree to collect, record, systematize, accumulate, store, detail (update, change), retrieve, use, transfer to third parties (distribution, provision, access), depersonalize, block, delete, destroy your personal data by the personal data operator, Siberian Health LLC.

Personal data are the information that provides your identification. Personal data, in particular, covers:
1) full name, postal address, main identification document number, information of date of issuance of such document and of the authority that issued the main document;
2) full name and address of the representative, main identification document number, information of date of issuance of such document and of the authority that issued the main document, details of power of attorney and another document confirming the representative's powers (when obtaining agreement);
Also, in order to perform personal data processing, the Company may request additional data, namely: mobile or other phone number, e-mail, date of birth, gender.
The purpose of personal data processing is to provide compliance with the responsibilities listed in the User Agreement, Consultant Standards and Statement of Policies and Procedures of the Company as well as in Distant Selling Regulations.
The Company receives your personal data when you make a decision to take part in its promotions and programs or when you provide the Company with them in any other ways, in particular, when you register in the system, purchase the products, use interactive tools or interact with the Company through the Website in any other way.

The Company may use your Personal Data:
  • for the intended purpose, in particular, so that we could reply to your requests, process and perform your orders;
  • so that we could send you the information regarding our cooperation and our common deals;
  • in order to inform you, by regular mail or by electronic mail, by phone, or by SMS, about the Company's products, services, programs, and proposals, in which you may have an interest;
  • to monitor your preferences, in particular, by providing information about products or special proposals designed for you;
  • to provide you with ability to use the Website and communicate with other users via the Website;
  • for our internal purposes, including data analysis, audit, new products development, Website operation improvement, service range expansion, sales trends identification and promotional campaigns efficiency determination;
  • to provide your participation in the promotions, contests, and other similar events and their managing (some events may have additional rules that contain additional information concerning the use and disclosure of your personal information; we recommend that you carefully read these rules);
  • to fulfill your orders or to provide you with the products and services in a different way (for example, to make payments, deliver orders, contact you concerning purchase and provide proper customer service);
  • to provide you with e-mail facilities to send messages and cards on the Website to others. (Upon using these facilities, you confirm that you have the right to use and provide name and e-mail address of your friend for specified purposes to the Company. Your friend's information will be used only for the message sending and won't be saved in the Company's database.)

The Company may disclose your personal data:
  • to affiliated companies, i.e. to the companies of Siberian Wellness Group, including the following legal persons:
  • to Sibvaleo Foreign Trade LLC, in order to perform the distance sales via the e-shop in accordance with the Distant Selling Regulations.
  • to CSoft LLC, in order to store and automatically process the personal data.
At the same time the Company remains to be the personal data controller and is responsible for the personal data sharing:
  • To the third parties that provide the Company and affiliated companies mentioned above, such services as website hosting, data analysis, cash management services, order delivery, infrastructure provision, IT-services, customer service, e-mail services, credit cards transactions, audit, training and etc. (such third parties will be provided with your personal information or access to it in order to perform the above mentioned services of the Company or on behalf of the Company), including (but not limited to) such companies as CPCS-Processing, LLC.
  • If we consider that it is necessary or appropriate: a) in accordance with the effective law, including the laws that are effective outside your country of residence; b) to execute the court decree; c) to execute the orders of state authorities, including those located outside your country of residence; d) to comply with the cooperation rules established by the Company; e) to protect the Company's or its affiliated companies' activity; f) to protect the rights, confidential information, safety, assets of the Company and those of its affiliated companies, you and other persons; g) to perform our right to use the available means of legal protection or to have an opportunity to reduce possible losses.

Includes any data which can't be used to identify you, in particular:
  • information about the browser;
  • information obtained via cookies, pixel tags and other technologies;
  • demographic data and other information provided by you;
  • aggregate data.

The Company and third party service providers can be provided by various non-personal information. Thus, e.g., we may know:

  • your PC type, screen resolution, operating system version, Internet browser version;
  • demographic data including your location, education, occupation, age, gender, and other data, e.g. your hobby and professional interests, if you wish to provide this information to us. Without being combined with personal information, this information does not allow identifying you or other persons.
Aggregate data.
We can combine personal data such that, using combined information, it would be impossible to identify you or any other person, e.g. in case the personal information is used for calculating the percentage of our clients in a particular region. In some cases, the Company may combine personal and non-personal information (such as information about your name and geographical location). The rules of personal information use will cover the information, which combines personal and non-personal data.

Use and disclosure of non-personal information. Since it is impossible to identify you upon using non-personal information, the Company is entitled to receive, use and disclose it for any purposes.

Cookies: The Company and third party service providers can use cookies on the Website. Cookies allow a web server to transfer data to a computer for storage and other purposes. The Company uses cookies and other technologies in order to provide you with a better experience, complete information and regular access to the Website. Company's service providers are also permitted to use cookies within the Website. If you do not need cookies information, you can refuse all cookies - it is a standard option, provided by almost all browsers. For more information about the cookies visit following website not related to the Company.

Pixel tags and other technologies: Clear GIF-files - are the small images with a unique name, possessing functions similar to cookies. However, unlike cookies they are stored on the hard disk of your computer and are considered as hidden tools which installed on the web pages. The Company can use transparent GIF files on the Website (also known as web beacons, tracking bugs and pixel tags) to track visitors activity on the Website and compile statistics on the Website usage and speed of response. The Company and third-party service providers can also use the transparent GIF files in the HTML e-mails in order to track the reply frequency, to determine the efficiency of marketing campaigns, and to know when our messages are reviewed and sent.

The Website Analytics: The Company may work with the third-party service providers that use the technologies described herein to provide the Website analytics, track and understand the principles of the Website use by the visitors. For example, Google company, providing web analytics service, can help the Company upgrade the Website operation and interaction with users. Get more information and review the privacy policy applied by Google company for its decisions and also the way to refuse it you can on Google's privacy.

Widgets, applications, and other technologies. If you choose to use technologies (such as widgets) provided by the Company, any personal or non-personal information collected through them can become public - for example, via social media, other websites and platforms where the relevant facility can be activated. Moreover, some technologies may be marked as "viral" and be transferred to other platforms (for example, your friend or Client can place a widget on his/her blog, containing your information). The Сompany does not bear responsibility for receiving, using, and distributing personal information and/or other information, which has become publicly available.

The following cookie file is required for our Website operation.

Cookies name Purpose
Cart-content This cookie contains information about visitor's shopping cart

The following cookies are not essential for the Website operation, and are mainly used to provide, maintain and upgrade the Company services. The Company does not set none of these cookies on your device without your consent.

Cookies name Purpose
Language This cookies contains information about the default language of user
POLL_LV_ID_* This cookies serves as a mark that user has already participated in the survey
QUESTIONNAIRE_LV_ID* This cookies serves as a mark that user has already filled out the questionnaire
sibvaleo_language_code This cookies contains information about user's preferred country
preview_permission_profile* This cookies contains information about the default profile parameters of user

Methods of IP adress determining

Your PC's IP address is the number that is automatically assigned to your PC by the Internet Service Provider (ISP).

IP address may be automatically determined and registered in the server log when the user visits the Website; moreover, time of visit and visited pages are also registered. IP address determination is a routine practice, which is automatically performed at many sites.

The rules for using and disclosing IP addresses
We can use IP addresses to determine the statistics of the Website use, for server troubleshooting, fraud detection, Website administering and for other purposes. Besides the Company can use IP-addresses and report them to the third parties for any purpose the personal data is used and distributed for. Please note that we consider IP addresses, server log and related data to be a non-personal information in all cases except for those stated otherwise in the effective legislation.

Special functions of our Website provide your communication with us and other users. Communication is carried out through the blogs, forums, private messaging, chat and specially created communities. Upon using such communication tools, keep in mind that the information you provide, including your name, location and e-mail address, may be available to other users. The Company is not responsible for the information posted by interactive communication tools, and strongly recommends not to report significant personal information (for instance, information about your health or the credit card data). If you use said communication means, your personal information may be saved at the Website even after you log off the Website.

We take all reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, it is impossible to ensure full security when transferring data over the Internet and storing them in the system. If you have any reason to believe that your interactions with us have become insecure (e.g. when you suspect that your account security in our system is compromised), please contact us immediately about problem at the address specified in the "Contacts" section.

If you wish to refuse to receive the information on marketing proposals and/or promotions of the Company, send us a notification at the address specified in the "Contacts" section. We will try to promptly react to all of your requests.

You may edit personal and other data in the Personal Account of e-shop or in the BackOffice section of the closed Company's website. Your personal data deleting may occur immediately upon the termination of cooperation with the Company, as the Company is unable to meet obligations of the User Agreement, Consultant Standards and Statement of Policies and Procedures and Distance Selling Regulations. If, despite this, you want to terminate cooperation with the Company, you can send a corresponding notification in free form to the address specified in the "Contact data" necessarily indicating Privileged Client's number. Your request will be processed within 5 working days, after which all your personal data will be deleted (except the cases provided by federal legislation).

The Company will store your personal information within the period necessary to achieve the objectives stated in this Privacy Policy, unless the legislation provides longer period of storage.

This Website is not intended for persons under the age of 18 (eighteen) years and we kindly ask such persons not to give personal information through the Website.

The Company reserves the right to make periodic changes to the present Privacy Policy. The date of the latest updating of the Privacy Policy can be found at the line "LAST MODIFIED BY "_"__" (at the top of the Website page). Privacy Policy changes enter into force after publication of the new version of the Policy on the Website. Upon interacting with the Company after such changes, you automatically accept the new version of the Privacy Policy
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