Дорогие друзья! Доставка заказов, оформленных с 31.12.17 по 04.01.18, будет осуществляться с 4 по 8 января. С 9 января мы продолжим доставку товаров в обычном режиме.
Желаем отличных праздников!
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Delivery and payment

Delivery and payment

DELIVERY


We deliver the products ordered at the Website to any region of the People's Republic of China.

The delivery of the ordered and paid products is performed by the Partner Companies listed in the delivery method page.

ORDER PREPARATION

Within one (1) day after the payment confirmation, your order will be assembled and prepared for customs clearance. The products customs clearance takes 3 to 5 business days. A payment confirmation means the receipt of monetary funds to the bank account of the Company.

DELIVERY TIME

You can track the order status in your Personal Account and via the e-mail distribution after the launch of the respective service at the Website.

The order delivery time depends on the region (it is specified before the order confirmation and payment). The courier delivery is usually performed within 15 business days after the assembled order is delivered to the Partner Company's representative. Depending on the region, the delivery term may either be extended or shortened.

The location list for the courier delivery is long but still limited. You may check if your city is available for delivery when placing an order at the Website. If you have not found your city in the proposed list, please contact the customer service operator by e-mail eshop@sibvaleo.com.

DELIVERY COST

When ordering, the delivery cost will be calculated automatically after you choose the delivery address. It will appear at the Order Placement page before the order confirmation and transfer to the payment system site.

Free delivery will be set automatically if the basket contains the respective amount of products and when you choose the location where this option is available.

CONTACT DETAILS

Should you have any questions concerning service and delivery, please, contact customer service via email: eshop@sibvaleo.com


PAYMENT


You can make an instantaneous payment using an international card (Visa, MasterCard) All Website payments are performed through the Sberbank Online payment system, which provides Internet acquiring services.

BANK CARD PAYMENT (VISA, MASTERCARD)

You may pay for your order with international cards Visa, Visa Electron, MasterСard, Maestro. To do this, when placing an order in the e-store, choose the bank card payment method. After order confirmation, you will be redirected to the protected Sberbank Online payment page where your bank card data must be entered. After successful payment, you will receive an electronic cheque at the specified e-mail address. The information specified in the cheque will contain all data on the performed payment transaction.

The Sberbank Online payment system executes a complex approach to provide information security and ensures the security of your bank card data, which has been confirmed by the compliance with the PCI DSS security standard. The card data are entered at the protected payment page and are transferred to the Sberbank Online processing center via the encrypted HTTPS/SSL protocol. Further information transmission is performed through the closed bank networks having a highest security level. Sberbank Online does not give your card data to online store or to other third parties.

MASTERCARD SECURECODE / VERIFIED BY VISA

MasterCard SecureCode and Verified by Visa services make the online purchasing more safe. If your bank maintains these protocols, during the payment procedure the additional window, connecting you with your bank, will be opened. Enter your personal password (which is available only to your bank) to identify yourself as a rightful credit card owner.

HOW MUCH TIME WILL CARD PAYMENT TAKE?

Generally the money from your account are transferred immediately after you place the order or within few hours.

WHAT DOES CARD NUMBER CHECKING MEANS?

It is a three-digit number located near the signature field at the card's reverse side.
Any more questions?
Should you have any questions concerning service and delivery please, write via email

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