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We are changing. By doing this, we are changing the World.

Meet Siberian Wellness – new image of Siberian Health!

I will read a little bit later!

We are changing. By doing this, we are changing the World.

Meet Siberian Wellness – new image of Siberian Health!

I will read a little bit later!

Purchase conditions

Purchase conditions

Key definitions:

Siberian Wellness (hereinafter referred to as the Company) is a group of companies engaged in promotion and sale of products under the trademark Siberian Health and associated product groups.

Seller is Sibvaleo Foreign Trade LLC being a part of the Company, which performs, among other activities, distant selling of the Company's Goods via the Website. Legal address: 10 Dzerzhinskogo Pr., Novosibirsk, Russia 630015, INN 7709692964, KPP 540701001, OGRN 1067746978936. Address for correspondence, claims, and reclamations: 10 Dzerzhinskogo Pr., Novosibirsk, Russia 630015. Tel.: +7 (383) 311-07-60

E-shop is a Website owned by the Seller and having an Internet address at http://cn.siberianhealth.com/en/shop/, which allows the Clients to:

  • Familiarize with the description of Goods, offered by Seller to his/her Clients, the terms of payment and delivery;
  • Place the Order.

User is a visitor of the Website who accepts this Agreement and wishes to place Orders in the Siberian Wellness e-shop.

Visitor is a potential Website user who can browse the contents published at the Website.

Privileged Client is a person who entered into the Registration Agreement with the Company, purchases Company products for personal use and can recommend it to other people. Registration Agreement of Privileged Client may be concluded through the registration on the Website in the manner provided by this User Agreement.

Client is a legally capable person; a Website user, who forms orders via Online store (or is named as the recipient of the Goods in an Order), uses products purchased by online ordering, solely for personal, family, household and other needs not related to business activities.

Website Administration is a group of the Company employees and its trustees, establishing the procedure for the E-shop use, managing its operation, controlling the fulfillment of this Agreement by Users.

Content means texts, images, trademarks, logos, hypertext links, audiovisual works, musical works, literary works, presentations, programs for computers, mobile phones, its fragments, information and other objects.

Courier Service is a third party providing the Goods delivery services for the Clients, under the contract with the Seller.

Goods are material objects that are not excluded from civil service and are provided for sale via e-shop.

Order is a duly executed Client's request to deliver, at the specified address, a list of Goods compiled using the catalog of Goods published in the e-shop.

Customer Service includes the services (the Website feedback form, hot line) helping the Client in resolving the issues related to the Website and e-shop operation.

Cart is a list of Goods that have been chosen by the Client in the e-shop.

Confidential information is an information, access to which is restricted by its owner in accordance with the Russian Federation legislation.

Personal account is a section of the Website, which is available to User only after authorization and which contains User’s personal information.

Account is a personal data of User, applied for the Websiteaccess.

Seller's Offer is the available information on Goods that are provided for sale at the Website for prices and on conditions in accordance with the current Seller's tariffs.

Special offer is a Seller proposal, which contains information on discounts, gifts and other special conditions of purchasing the Goods on the Website. The seller is not obliged to specify that the Offer is Special.

Bonus includes products additionally offered by the Seller to the Client's Order that is executed in accordance with Promotion under conditions defined at the Seller's discretion. Bonus may presuppose Goods or other products.

Points mean a digital fixed parameter, individually set for each product.

  1. General Provisions On E-shop
    1. These Distant Selling Regulations for E-shop (hereinafter referred to as the Conditions) govern the relations between the Client and the Seller owning the E-shop located at http://cn.siberianhealth.com/en/shop (hereinafter referred to as the E-shop). This section governs the terms and rules for the Client's purchasing in the E-shop, sets the rights and responsibilities of the parties to the Agreement as well as the Client's responsibility for violation of terms and rules of the E-shop use.
    2. The Client agrees with each item of these Conditions from receiving the sales receipt or sales invoice or from the Seller's receiving a message on the Buyer's intent to purchase the Goods by accepting the User Agreement and following the "Pay" link in the E-shop Basket.
    3. The E-shop Client may be any Website User that placed an Order and registered in the Company per the procedure established by these Conditions, User Agreement and Consultant Standards and Statement of Policies and Procedures.
    4. The Seller manages the E-shop.
    5. The relations between the Seller and the Client are governed by these Conditions and the statutory regulations of the effective legislation of the Russian Federation.
    6. These Conditions together with the information on the Goods provided in the E-shop constitute a public offer.
    7. The subject of these Conditions includes distant selling of Goods to the E-shop Clients.
    8. By ordering Goods through the E-shop, the Client accepts these Conditions and is obliged to comply with all rules and instructions stipulated by these Conditions.
    9. The E-shop affords an opportunity for the Clients to place Orders for the following types of Goods: food products, perfumery goods, make-up products, accessories, and other types of Goods sold in the E-shop.
    10. The Client agrees that all services are provided in accordance with the internal E-shop procedures. In order to place an Order through the E-shop, the Client must have a PC or another device connected to Internet and perform registration (see the respective sections of the User Agreement by the link). The Client, independently and by its own means, resolves all issues related to Internet access, buying and installing the required hardware and software.
    11. The relations between the Client and the Seller are governed by the legislation of the Russian Federation.
  2. Order Placing Terms
    1. To place an Order, the Client must authorize in the E-shop using his/her number of a Privileged Client and a personal password.
    2. In case of absence of login and password for authorization at the Website and the E-shop as the Privileged Client, the E-shop visitor may follow the simplified registration procedure in the course of the first purchase.
    3. During simplified registration, the User unconditionally agrees with all conditions of the User Agreement, Privacy Policy and these Conditions by ticking the respective boxes in the Order placement form and following the "Pay" link.
    4. During simplified registration as the Privileged Client, the User must specify, in the respective field of an online form, his/her full name, e-mail, and mobile phone number.
    5. During simplified registration, the User agrees to transfer his/her personal data to the Personal Data Operator, i.e. Siberian Health LLC, in accordance with the Privacy Policy.
    6. By paying the Order at the E-shop, the User agrees to transfer the personal data from the operator of his/her Personal Data (Siberian Health LLC or any other legal entity of the Company) to Sibvaleo Foreign Trade LLC for subsequent processing in order to conduct its activities and provide the services in accordance with these Conditions.
    7. The Seller does not bear any responsibility for the accuracy and correctness of the information provided by the Client during all types of registration provided for by these Conditions and the User Agreement.
    8. User is obliged not to disclose his/her personal number, login and password, specified during registration, to third parties. In the case of any suspicions regarding the security of Account or its possible unauthorized use by third parties, User is obliged immediately notify the Website Administration by placing the corresponding request through the Personal Account in the "Contact Us" section or by e-mail eshop@sibvaleo.com. Moreover, User autonomously may at any time change his/her password of his/her Personal account.
    9. The Client is warned that the Seller has the right to delete the Client's account or suspend the Client's access to the E-shop if the Client violates the terms hereof.
    10. The Client may change his/her decision to purchase and may reject the Order at any time before its receipt and, after the Goods receipt, return the Goods within seven (7) days exclusive of the day of the Goods handover to the Client. Return of the received Goods of a proper quality is possible if their marketable condition, consumer properties are preserved along with the document (if any) confirming the fact and the conditions of purchasing the Goods. The ways and the procedure of the Order rejection and return of the Goods are described in section 6.
    11. The total amount of purchases on the Company official website is limited to 元6,000.00 per month per one receiver. If the order is consolidated, the total amount of purchase also cannot exceed元6,000.00 per month.
    12. The amount of one-time (current) purchase is limited to 元2,000.00. 
  3. Order Placement and Delivery
    1. The Client may place the Order at the E-shop. The details of the Order placement are described at the Website in the Ordering.
    2. When placing the Order, the Client must provide the following information:
      • full name of the Client or the Goods Receiver;
      • address of delivery;
      • mobile phone number; and
      • e-mail address.
    3. The Client undertakes to provide the correct information of the address of delivery, e-mail address, and contact phone number. If the Client provides inaccurate and/or incorrect data, the Seller cannot guarantee that the Client's Order will be performed.
    4. When placing the Order without authorization at the Website, the Client thereby confirms that he/she does not have an individual number and has not registered in the Company by any available method specified in the User Agreement and Consultant Standards and Statement of Policies and Procedures of the Company.
    5. The delivery terms are available for the Client at the Website in the Delivery section.
    6. The unauthorized Client may change the Goods' selection into the Order within twenty-four (24) hours from their adding into the Basket. After 24 hours, the Goods are automatically deleted from the Basket.
    7. The final times of the Goods receipt by the Client depend on the delivery address and region as well as on the Courier Services company operation. They do not depend directly on the Seller.
    8. In case of absence of the ordered Goods at the Seller's warehouse, including for the reasons that are beyond the Seller's control, the Seller may delete these Goods from the Client's Order and notify the Client on this fact by sending an electronic message to the address provided in course of registration. The Client has to confirm the changed Order taking into account the canceled Goods by following the respective link in the electronic message within three days. The money paid for the canceled Goods will be returned to the Client by the method provided in clause 6.3.1.
    9. If the Client has not confirmed the changed Order within three days according to clause 3.9, the Order is canceled in full and the money paid for this Order is returned in full by the method provided in clause 6.3.1.
    10. The Seller reserves the right to extend the delivery times for the Order for three more days if clause 3.10 hereof is applied.
  4. Delivery
    1. The methods of the Goods delivery are provided in the Delivery section.
    2. The Seller makes all efforts to provide compliance with the delivery times specified at the Website. However, delays in delivery are possible due to force majeure events, which are not the Seller's fault.
    3. The risk of accidental loss or accidental damage to the Goods is transferred to the Client from handover of the Order and signing, by the Goods receiver, documents confirming the Goods delivery. In case of failure to deliver the Goods, after receiving confirmation on the Goods loss from the Courier Service company, the Seller compensates, to the Client, the price of the Goods and price of delivery prepaid by the Client.
    4. If the Order is delivered by postal service, the risk is transferred to the Client at the time of the Order shipment.
    5. The delivery price for each Order is calculated individually based on the delivery region and is specified during the Order placement at the Website.
    6. Upon delivery, the Goods are handed over to the Client or any individual, located at the delivery address that is specified in the Order, who can provide the Order details (tracking No. and/or the Client's full name) (hereinafter referred to as the Receiver).
    7. In order to avoid fraudulent activity and to fulfill the responsibilities provided in clause 1.7, upon handover of the prepaid Goods, the individual performing the Goods delivery may ask, for information purposes, the document certifying the Client's or the Receiver's identity and may specify the type and the number of provided document in the Order's receipt for the Goods. The Seller guarantees confidentiality and the Client's and the Receiver's personal information protection (section 8).
    8. The Client/Receiver undertakes to accept all Goods corresponding to the Order or to fully reject. Upon accepting, partial return of the Goods to the individual performing the Goods delivery is not possible.
    9. The period, allocated by the Seller for accepting the Goods by the Client/Receiver, is limited and specified in the course of the Order placement at the delivery selection step.
    10. Failure to accept the Goods within the time period specified in clause 3.5 of the Agreement is considered a Client/Receiver's withdrawal from the Sales Contract and is a basis for cancellation of the Order by the Seller. The return of the money paid for the Goods is performed by the method used for payment.
    11. Non-receipt of the Goods by the Client that caused by inability to contact the Receiver or the Client using the contact details provided during the Order placement is also considered a Client/Receiver's withdrawal from the Sales Contract and is a basis for cancellation of the Order by the Seller. If non-received Goods were prepaid, the money is returned to the Client according to the procedure provided in clause 6.3.1 of the Agreement with the deduction of the delivery price.
    12. When accepting the Order from the courier, the Buyer must inspect the delivered Goods and check their compliance with the stated quantity, product types, and contents as well as check the expiry dates of the delivered Goods and the package integrity. If there are no claims to the delivered Goods, the Buyer signs a Certificate (the Certificate form will be provided with the Order). The signature in the delivery documents certifies that no claims to the Goods and Order were held by the Received and that the Seller has properly fulfilled its responsibility to hand over the Goods in full. Is it not allowed to unpack the Goods' individual packages before signing the Acceptance Certificate.
    13. The courier will spend not more than 15 minutes at the Client's address.
  5. Goods Payment
    1. The price of the Goods is specified in Russian Roubles and includes value-added tax.
    2. The price of the Goods is specified in the E-shop. If the price of the Goods ordered by the Client is stated incorrectly, the Seller informs the Client about that as soon as possible to confirm the Order with the corrected price or to cancel the Order. If the Seller cannot contact the Client, the Order is deemed cancelled.
    3. The Seller may unilaterally change the price of the Goods. The price of the Goods is specified in the final step of the Order placement and is valid when the Client presses the "Pay" button. In this case, the price of the Goods ordered by the Client is not subjected to change.
    4. The Goods payment methods are specified in the "Payment" section at the Website.
    5. Using bank cards for paying the Goods:
      • In accordance with Regulation of the Central Bank of the Russian Federation No. 266-П of December 24, 2004 "On Emission of Bank Cards and Transactions Performed using Payment Cards", the transactions are performed by the cardholder or by an individual authorized by the cardholder.
      • П5.5.2. The payment procedure using the bank cards is provided at the Website in the "Payment".
      • Authorization of the bank card transactions is performed by the bank that emitted the Client's bank card. If the bank has reasons to believe that the transaction has a fraudulent nature, the bank may refuse to perform such transaction.
      • To avoid unauthorized use of bank cards for payments, the Seller verifies all Orders placed at the Website and prepaid using the bank card. The Seller reserves the right to cancel the Order without explanations. The Order price is returned to the bank card used for prepaying the Order.
    6. The Seller may provide discounts for the Goods and launch a bonus program. Types of discounts, bonuses, procedure and terms of bonuses issuance are provided at the Website and can be changed by the Seller unilaterally.
    7. When conducting marketing events, which imply putting any items into the Client's Orders, the delivery of the added items is performed at the Client's expense. To reject the added items, the Clients has to contact the Customer Service at eshop@sibvaleo.com.
  6. Order Rejection and Goods Return
    1. Goods Rejection.
      1. Before accepting the Order, the Client may reject it at any time.
      2. To reject the Order, the Client must send the scan of an application written in a free form with his/her own signature from the e-mail address provided in the course of registration to eshop@sibvaleo.com.
      3. If, to the moment of receipt of rejection at the e-mail, the Order has not been assembled and transferred to the Courier Service company, the money is returned in full.
      4. Otherwise, if the Order rejection is received after the Goods had been transferred to the Courier Service company, the Seller reserves the right to deduct the delivery price from the Order.
      5. The money is returned to the Client by the method provided in clause 6.3.
    2. Return of Low-Quality Goods.
      1. If the Goods are transferred to the buyer with violation of the Contract terms with regards to quantity, product types, quality, contents, container, and/or package of the Goods, the Client may, no later than 20 days after the Goods receipt, notify the Seller on these violations.
      2. The Client may also raise a demand to the Seller concerning the Goods deficiencies, if they were revealed within the guarantee period or expiry term.
      3. Low-quality Goods are the goods with the following potential characteristics:
        1. With damaged primary package: the tube seal is broken, the flasks are leaking, protecting membranes of jars are absent or damaged.
        2. Primary or consumer package labels do not comply with the regulatory documents: absence of graphics with expiry dates and lot numbers (manufacture date, expiry date); presence of blind, doubled seal, irregular strings of text, blacks, dirty seal, leakage, and paint stains; absence of label.
        3. Absence of the products' marketable conditions: labels are placed askew, folds, scrapes, abrasion, stains, dirt, and other similar defects; product leakage (when the caps, dispensers, etc. are not closed tightly); absence of inserts and instruction manuals.
        4. Misgrading (any non-compliance between the contents and the label). Weight (product volume, amount of capsules in the jar) of product in the individual consumer package is not correct and does not comply with the label and instruction manual.
      4. If the deficiencies are revealed in the Goods and if they have not been described by the Seller, the Client may, at its own discretion, demand the following:
        • to remove the Goods' deficiencies free of charge or to reimburse the expenses incurred for their correction by the Client or a third party;
        • to reduce the purchase price accordingly;
        • to replace them with the Goods of similar trademark (model, article No.) or with the same Goods of another trademark (model, article No.) with the respective recalculation of the purchase price.
      5. The Client, instead of raising said demands, may refuse to perform the contract and request to return the money paid for the Goods. Upon the Seller's request and at its own expense, the Client must return the Goods with deficiencies.
      6. In order to execute the rights provided in clause 6.2.5 of the Agreement, upon receipt, the Client must return the Goods to the courier or to the Company Servicing Center manager by filling in the corresponding fields in the waybill, or send to the Seller, in an electronic form, an application for the Goods return (hereinafter referred to as the Application) with mandatory specifying the Order number, full name, and contact details of the Client as well as the detailed description of the reason of return.
      7. Within five (5) business days from the Application receipt, the Seller reviews the Application and contacts the Client to detail the procedure of return/exchange of the Goods or sends the letter of reject to return/exchange the Goods to the Client.
      8. Upon returning the Goods, the Client has to return both the Goods and the accompanying documents for the Order.
      9. If the Client withdraws from the Sales Contract and sends a demand to return the money paid for the Goods, the price of the Goods is to be returned to the Client within ten (10) days from the Seller's receipt of the Goods and the written Client's Application.
      10. If, according to the expert report, the Goods returned by the Client will be considered high-quality Goods, the Seller reserves the right not to exchange the Goods, provided that the money paid for the Goods is returned to the Client with the deduction of the expenses incurred for the Goods delivery to the Client.
    3. Money return.
      1. The money is to be returned by the same method as is used by the Client to pay for the Goods.
    4. The Seller does not bear any responsibility for the damage to the Client caused by an inappropriate use of the Goods ordered at the E-shop.
    5. The Seller may assign or transfer, to the third parties, its rights and responsibilities following from its relations with the Client in any other way.
    6. The Client undertakes to avoid using the ordered Goods for further resale or for another business purposes.
  7. Confidentiality and personal data protection at the E-shop
    1. The Client's information provision:
    2. When placing the Order, the Client provides the following information: full name, delivery address, e-mail address, and contact phone number (hereinafter referred to as the Delivery Information).
    3. Use of information provided by the Client and received by the Seller. The Seller uses the
      • to fulfil its obligations towards the Client;
      • to evaluate and analyze the E-shop operation;
      • to determine the winner in promotions offered by the Seller;
      • to perform the Goods delivery to the Client, the Seller transfers the information for performing delivery to the Courier Service company.
    4. Disclosure of information received by the Seller and its transfer to the third parties:
    5. The Seller undertakes to avoid disclosure of information received from the Client. The Client agrees that the Seller can provide the information to agents and third parties acting on the basis of contract with the Seller in order to fulfill the obligations towards the Client provided for herein.
    6. The Client agrees that the Seller can transfer the information to the third parties in accordance with the legislation of the Russian Federation. The Privacy Policy contains more details on the transfer and protection of personal data. The Client agrees with the Privacy Policy by following the "Go to Payment" link.
    7. The Seller receives the IP address of the Client. This information is not used to identify the Client.
Any more questions?
Should you have any questions concerning service and delivery please, write via email